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+62-21-22321567 WhatsApp +62-812-12290001 info(at)indoglobaltours.com

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After creating an account, you'll be able to track your payment status, track the confirmation and you can also rate the tour after you finished the tour.
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FAQ

The most asked questions

Frequently Asked Questions

Where is Indonesia?

Located in the continent of Asia. Indonesia, with over 18,000 counted islands, is by far the largest and most varied archipelago on Earth. It spans almost 2 million square kilometers between Asia and Australia.

Map of Indonesia

How safe is Indonesia today?

We’ve been frequently asked” How safe is Indonesia?” and we do appreciate your concern regards the communal conflict in some area in Indonesia, but in fact Indonesia is very big archipelago and many of the places is still beautiful, cultural, friendly and peaceful as ever before.

When is the best time to visit Indonesia?

You can visit Indonesia all the year around, but as you’ve probably known that there is a rainy season and a dry season in Indonesia. The dry season is between Mid April and end of November. The rainy season is between December and March. This doesn’t mean that you can’t visit Indonesia during the rainy season! The chance is higher to get rain in the rainy season. In the highland of Toraja you might get some rain showers in the late afternoon. In the worst case it will rain half a day. If you travel to the south-coastal area of the island, the chance of getting rain becomes higher. In the center of the island, it might rain all day or even a whole week in January and February !

Did you have any Guests from Internet who visiting Indonesia recently ?

Yes, We do have! Please visit our TripAdvisor page at the following link to read all comment from our previous visitor: https://www.tripadvisor.com/Attraction_Review-g297720-d7076282-Reviews-IndoGlobal_Adventure-Makassar_South_Sulawesi_Sulawesi.html

How do you arrange a TRIP to Indonesia?

First you may check out some of our suggested-package tours and if you’re interested then we ask you to take a few minutes of your time to fill in the Reservation Form. From this form we learn about your preferences and will be able to arrange your very individual holiday.The schedule and the price of the whole trip will be sent to you by e-mail promptly. Study it very carefully and tell us where you want some changes to be made. We can help design the trips for you according to your age, capability, point of interests and any trips that meet your requirement with our flexible conditions

What do you mean by Personalized Service?

Directly after your arrival , probably at the airport of Jakarta or Bali or Sulawesi. You will be met by a very knowledgeable and good English Speaking Guide. He will accompany you during all of your trip and take good care of (almost) all you need. You will start right away with the first of your chosen on our Suggested-Package Tours, if it’s a Trans Java Bali Tour, Trans Sulawesi Tour, or maybe our Discovery Indonesia Tour, or some relaxing days with various activities in Bali Tour, or just a simply hiring a car rental with a driver and Tour Guide. Then fill in our reservation form and we’ll get you back with your requirement.

What is the Follow-up Service?

If you plan to extend your trip, you might want to be accompanied to other regions of East Indonesia, e.g., Borneo, Irian Jaya, Maluku, Lombok or Flores. No problem ! we can design and arrange guides for you who have travelled all over Indonesia and know the certain destinations very well. Just let us know and we can meet you to make your requirement still in our services.

What are the Accommodations used in your Package Tour ?

You have a wide variety of choices. We always provide your accommodation with standard hotel or Middle class hotel. But if you like to stay in real luxury, just let us know. Basically, all package tour are design according to your capabilities, interest, requirement and budget.

What is Included in your Package Tour?

The rate that will be given to you includes all land-transportation and accommodation during your trip, entrance fees, Guide fees, Porterage , Refreshment, boat-hire and donation. Full board is provided in some of our specialized package tours but if you would prefer to have a half board (Breakfast & Dinner), it can also be arranged so.

How can I contact Your Customer Service?

You may contact us via Telephone at : + (62 21) 22321567 or via Fax at : + (62 21) 50106321 or call us at our Mobile phone : + 62 812 12290001 (outside Indonesia) : 0812-12290001 (inside Indonesia) or via email at info(at)indoglobaltours.com.

How do I contact Your Customer Service from outside of Indonesia?

One of our Customer Care Division will be happy to assist you. Please email us at customer-service and provide us with your phone number and the best time to contact you.

When are Emails Answered?

Communication via e-mail has become common place in today’s world. As the First Virtual Online Tours & Travel Service Company in Indonesia, IndoGlobal Adventure recognizes the importance of responding in a timely fashion to a Customer’s question or request for information. We have established minimum standards on responding to e-mails to ensure that all customer inquiries or questions are answered quickly and efficiently.
IndoGlobal Adventure is committed to answering all customer service e-mails within 24 hours of receipt. In most cases, e-mails will be answered within 12 hours. To further ensure quality customer service, all incoming e-mails and subsequent responses are monitored by IndoGlobal Adventure Management. A IndoGlobal Adventure’ Customer will always be given the superior personal customer service that they deserve and have come to expect from all of our employees.
If you have any questions or comments, please call +62-812-12290001 (24 hours) or e-mail us at customer-service at info(at)indoglobaltours.com

Do you arrange the Airport transfers?

Yes, we do. we can pick you upon your arrival at the airport and take you back there at the end of your trip. This is part of our service and therefore, You won’t be charged as an additional one.

What sort of vehicle do you proivide in your package tours?

Our vehicle unit are starting from Medium Size SUV such as Toyota Avanza or Wuling Xenia capable upto 3 Pax, Minibus which capable upto 6 Person and 12 Person, Medium Coach which capable uptp 25-30 Person. All the fleet management, are monitored with Fleet Management System, so that we can maintain safety to our clients and fleet units.

Is there any other passangers in the same vehicle we are using?

No, There will be no other passengers. It is a private one.

Can you provide a multi-lingustic Speaking Tour Guide?

Yes, We do. Besides English Speaking Guide, we also have our own Jerman, French, Italian, Spanish, Dutch and Mandarin Speaking Guide.

If we decide to go with your tours, then, how can I pay you?

To secure your booking, a deposit of 50% of the tour price per person is payable at the time of booking.
This deposit prepayment can be made by direct wire transfer to our Bank Account as follow or with Credit Card:

Bank Central Asia
Menara Palma – Ground Floor
Jl. HR. Rasuna Said X2 Kav.6
Kota Jakarta Selatan, DKI Jakarta 12950
INDONESIA

Account # 5425200001
Name: PT IndoGlobal Adventure
SWIFT Code: CENAIDJA

Note : All bank charges are the responsibility of the sender and Credit Card payment are subject to additional charge of 4.5%.

If by force, I have to cancel our Trip, Any refund from our deposit payment?

Cancellation fees will not be charges by IndoGlobal Adventure. However, cancellation fees might be charged by other contractors such as hotel, transportation and others with whom agreement have been made and for such condition that may occur, these fees will be charged to the clients

If I have to cancel the trip in the middle of the tour, can I get refund for the unused portion of the trip?

After commencement of Tour, no refund, in full or a part, will be given for services included in the Itinerary which are not utilized.

How do I pay the balance payment?

The balance of the full tour price must be paid in IDR CASH upon your arrival or before the commencement of travel.

In related to Payment, do you have your price in Rupiahs. US$ or Euro €?

Our quoted Tour-Price is based on U.S. dollars but you can pay us either with Cash (US$, EURO or IDR) Payment with traveller’s cheques is also possible, but you can exchange them either at banks or at money changers.

If I intend to pay you in Rupiahs, how much is your exchange rate?

Based on the daily or quoted exchange rate.

Are taxes added to your tour prices?

No, Not at all ! Unlike most of the other tours and travel agents. We don’t add a tax on our Tour Quoted Prices. Absolutely no other hidden fees except our real Tour quoted Prices!

Do you arrange tours to all region of Indonesia ?

Yes, We do arrange package tours to Kalimantan (Borneo), Irian Jaya (Papua), Komodo Island, Flores, Lombok, Bali, Sumba and others. Please also acknowledge that all of our trips operate directly by us not by third parties through our branch offices and representatives. By running directly every trips, we sure we could control directly the safety and quality of the trip as well as to provide you the up-dated information and quote you the most COMPETITIVE TOUR PRICES, direct from us the FIRST HAND Tour Operator.

What if I still have questions?

If after reading our FAQs, we have not answered your questions, please contact us.

Company Details

Legal Name:
PT. IndoGlobal Wisata Mandiri

D&B D-U-N-S: 72-778-4469

Tour Operator License:
100/Y.1/31.74.01/-1.858.8/2018

Business Trade License:
4/24.1PK.7/31.74.01/-1.824.27/e/2017

Company Registration Certificates:
238/24.3PT/31.74/-1.824.27/e/2017

HEAD OFFICE:
EightyEight@Kasablanka, Tower A, Lt 12
Jl. Kasablanka Raya Kav 88
South Jakarta, 12870, Indonesia

Contact Information:
Phone:
+ (62 21) 22321567
Fax: + (62 21) 50106321
SMS / WhatsApp: + 62 812 12290001

BRANCHES:

MAKASSAR
GRAHA PENA TOWER, 5th Floor
Jl. Urip Sumoharjo No. 20
Makassar, Sulawesi Selatan 90231
INDONESIA
Telephone: + (62 411) 3662256
Fax: + (62 411) 3662201
Email: sulawesi@indoglobaltours.com

BORNEO
Jl. Bendaraha
Kumai, Kotawaringin Barat, Central Kalimantan
Indonesia
Telephone: + (62 899) 9871111
Email: borneo(at)indoglobaltours.com

PAPUA
Jl. Hom Hom No. 5
Wamena, Papua – Irianjaya
Indonesia
Telephone:+ (62 812) 12290001
Email: papua(at)indoglobaltours.com

Instant Messenging
SKYPE: info(at)indoglobaltours.com
WhatsApp: + 62 812 12290001
LINE: + 62 812 12290001

IndoGlobal Adventure Facebook Page IndoGlobal Adventure Twitter Page IndoGlobal Adventure Linkedin Page

Our Services

  • Incoming Tours within Indonesian Archipelago
  • Car Rental (Self Drive or with driver)
  • Domestic Flights Ticket
  • Adventure Package Tour
  • Bird Watching
  • White Water Rafting
  • Scuba Diving / Snorkeling Tour
  • Honeymoon Package Tour
  • Daily Sightseeing Tour

Payment Information

BANK ACCOUNT

Bank Negara Indonesia
Account # 8999871111
Account Holder: PT. IndoGlobal Wisata Mandiri
SWIFT Code: BNINIDJA
Currency: IDR (Indonesian Rupiah)

Bank Central Asia
Account # 5425200001
Account Holder: PT. IndoGlobal Wisata Mandiri
SWIFT Code: CENAIDJA
Currency: USD (United States Dollar)

WESTERN UNION

Beneficiary: Oktiza Devina, S.Pd.

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